Property managers take care of industrial, commercial or residential properties for their owners. They keep the grounds well-maintained, clean and repair any structures and pay bills pertaining to the property. They also meet with prospective renters to show the property, deal with concerns from tenants and collect monthly fees. Becoming a property manager requires certain qualifications.
Personal qualities that are important for property managers include listening skills to determine the needs of tenants, public speaking skills for explaining situations to owners and tenants, customer service skills for keeping existing clients happy and problem-solving skills for dealing with day-to-day issues. Managers must have the diplomacy and firmness to address issues like property damage, late payments and non-compliance. Time management is essential because managers typically deal with several tenants and properties at the same time.
Becoming a property manager requires a Real Estate Salesperson's Certificate, which is available from the real estate governing body of a state or region. (For example, in Western Australia, the applicable body is the Real Estate and Business Agents Supervisory Board). The Certificate mandates a Statement of Attainment for completing the required training, an application form and the required fees. Registrants must also be at least 18 years old and be of good moral character as demonstrated by a National Police Clearance and disclosure of any previous convictions, reprimands or pending proceeding.
Nationally accredited short courses in real estate or property services are available at many institutions. They typically cover such topics as ethical requirements, planning and coordinating property inspections, listing and marketing properties for lease, and monitoring and managing leasing agreements.
Prospective managers may also learn their skills by undergoing an apprenticeship or traineeship, which involves entering into a formal contract with an employer. He is then responsible for assessing skill levels and awarding a nationally recognised qualification.
Professional certification can get a leg up on the competition and is available from such organizations as the Australian Property Institute, which offers the Certified Property Manager designation.
According to Open Universities Australia, the average salary of property managers run $72,500 per annum, although this amount varies according to the skill level, experience and employer of the manager. Starting salary is around $50,000 per year with senior property managers making around $85,000 annually. The average number of hours worked for the profession is 45. However, this may include evening and weekend tasks for the convenience of owners and tenants or to oversee maintenance. The best areas for employment for property managers are New South Wales with 30.5 percent of the jobs, Queensland at 24.9 percent and Victoria at 22.3 percent.
Jobs for property managers have grown by 19.5 percent over the past five years and are expected to grow strongly until 2017. The increase is due rowing population that will reside in buildings managed by property managers including apartments, condominiums, plant communities and senior housing. Property owners are becoming increasingly aware that professional management can improve the resale value of any property. The best job prospects will go to those with recognized training and professional certification.